Luna And Simone Hotel

All the staff were wonderful. The two brothers (i am bad with names and mainly told them apart by their shirts) were delightful. The staff were good with providing information as needed. The breakfast was included and had good choices and good coffee. The rooms have everything you need. We liked the neighborhood it was in. It has a small town kind of feel but still in a good location. You can walk to sites such as westminster abbey and Trafalgar square. The bus 24 right in front of hotel, and Victoria and Pimlico stations are very convenient to take you anywhere you need to go. I would book here again. It is very well run and inviting.

The staff are exceptional. Mark, Tony, Bernard, and the front desk lady (sorry I didn't catch her name) were so incredibly helpful with anything we needed. When we needed directions, we were given a map, directions on how and where to catch the bus, how the subway and bus systems worked, and best options. We got a whole list of local restaurants that were recommended. My suitcase had broken, and I asked about a store that might have small screws to fix it, and they let me borrow a screwdriver and gave me a whole set of small parts to choose from, so I could fix my luggage! Breakfast was amazing- good coffee, full breakfast options each day, with great service from the above. They are a full service family company! We were lucky to have a basement room, which was wonderful, because it was a heat wave when we were there, and there is no AC, but our room was cooler, and had a fan to blow on us all the time.

Spotlessly clean and comfortable room. All the essentials were there. The staff were so friendly, and the breakfast, while basic, was superb and filling. The location is fantastic, less than 10 minute walk from Victoria & Pimlico stations. Honestly, couldn't fault it for the price!

The location was good,close to both Victoria Coach Station and the train station/underground and taxi ranks, making it very accessible for all of the major tourist sites. The hotel staff were very welcoming and accommodating, and were also very knowledgeable when it came to giving directions and transport information. The hotel itself was spotlessly clean. My friend and I had a room each and we were very satified with the facilities within it, tea/coffee, telephone, etc. The bed was very comfortable and the water was hot in the shower and of a good pressure. There were free toiletries for use. We were only there for two nights and all of the linen and towels were changed each day and of good quality. The breakfast included cereals, toast, and your choice of English breakfast components, and there was plenty of it. There is no lift in the hotel, as it is an original Victorian building, but this is made known in advance. My friend and I are 70+ and managed the stairs ok. If in doubt I would suggest contacting the hotel as I am sure they will try and accommodate any mobility issues raised, if they can. The security was excellent, with minisafes in the rooms, and all of the internal doors leading to the stairs, had extra security, as well as the main outside doors. All of the staff made us feel extremely at home and there was a great atmosphere overall enjoyed with the staff and other travellers.

The location and the hosts are the best thing about this property! Run by a family, Luna & Simone is a gem that should not miss during your visit to London. The hotel is well located, very clean and very friendly and kind owners. They take care of every need and interest in all the guests. Welcome with a warm smile and great breakfast. The hotel is close to all the tourist attractions, Victoria Station and has a lot of nice restaurants and bars around. There is a bus stop just outside the hotel that takes you to all the attractions..